Comments on: The Wrath Of Social Media: Why Customer Service Is A Must

By: Ely

Ely — Sun, 27 Jun 2010 07:15:19 +0000

jim,

Thanks for the kudos.

As for Outsourcing the Customer Service, As long as you have them trained to be great reps for your company, I think outsourcing can help BUT…

You should still keep a pulse on it all. And when if comes to Social Media, I believe you really need to be involved.

I still am not one to believe that your social media should be outsourced. Maybe hire a VA to help resource items and get them organized for you but you need to make sure that YOU are still there. People will connect with you better than anyone else. Its just too risky to try to fake like someone else is you.

Thats one thing I still don’t get with so many “Social Media Marketing” companies out there saying they will do it all for you. I don’t see how that is “Social”.

Hope this helps.

Ely

By: Ely

Ely — Sun, 27 Jun 2010 07:10:23 +0000

Thanks so much for the comment and also for the spot on you site!

I really do appreciate the feedback.

Ely

By: Sue White

Sue White — Thu, 24 Jun 2010 13:48:26 +0000

Ely – this is really good information for small businesses. I have added you as a Daily Guest Star on my blog for today! Keep up the good work. Sue

By: Mtn Jim Fisher

Mtn Jim Fisher — Thu, 24 Jun 2010 06:53:28 +0000

Agree on all points Ely!

What are your thoughts on outsourcing the customer service?

Mtn Jim